Terms and Conditions

Last updated: May 21, 2026

These Terms and Conditions (“Terms”) govern your use of the website operated by HMDIA (“Company,” “we,” “us,” or “our”), including our business directory, web design, digital marketing, and related services.

By accessing or using this website, submitting a listing, creating an account, purchasing services, or otherwise interacting with our website, you agree to be bound by these Terms. If you do not agree, you must not use the website.

1. Eligibility

You must be at least 18 years old to use this website or purchase our services. By using the website, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.

2. Scope of services

Our website may provide one or more of the following:

  • A business directory where users may search, submit, claim, or manage business listings.

  • Web design and development services.

  • Digital marketing services, including SEO, advertising, content, branding, and related consulting.

  • Contact forms, quote requests, lead generation, newsletters, or other communication features.

We may add, change, suspend, or remove features at any time without notice.

3. Account registration

If the website allows account creation, you agree to provide accurate, current, and complete information. You are responsible for keeping your login credentials confidential and for all activity under your account.

You must notify us immediately if you suspect unauthorized access to your account. We are not responsible for losses caused by unauthorized account use resulting from your failure to secure your credentials.

4. Business listings

If you submit or claim a business listing:

  • You represent that you are authorized to act on behalf of the business.

  • You agree that all submitted information is accurate and lawful.

  • You authorize us to review, publish, edit, format, display, or remove the listing as needed to operate the directory.

  • You understand that some listing information may be visible to the public.

  • You are responsible for keeping your listing information current.

We reserve the right to reject, suspend, edit, or remove any listing at our discretion, including listings that are inaccurate, misleading, duplicate, spammy, offensive, or otherwise inconsistent with our standards.

5. User content

You may be able to submit content such as business descriptions, logos, photos, reviews, testimonials, files, messages, or other materials.

By submitting content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, adapt, distribute, and format that content for the operation, promotion, and improvement of the website and our services.

You confirm that:

  • You own or have permission to use the content.

  • The content does not violate any law or third-party rights.

  • The content is not defamatory, obscene, misleading, fraudulent, or harmful.

We may remove any content at any time if we believe it violates these Terms or could create legal, operational, or reputational risk.

6. Reviews and testimonials

If the website allows reviews, ratings, or testimonials:

  • Reviews must be truthful and based on genuine experience.

  • You may not post fake, incentivized, or deceptive reviews without disclosure.

  • You may not post abusive, discriminatory, threatening, or illegal content.

  • We may moderate, reject, edit, hide, or remove reviews at our discretion.

We do not guarantee the accuracy, completeness, or fairness of user-generated reviews.

7. Prohibited use

You agree not to use the website to:

  • Violate any law or regulation.

  • Upload malware, spam, phishing attempts, or harmful code.

  • Scrape, copy, or harvest data without permission.

  • Impersonate another person or business.

  • Submit false, misleading, or fraudulent information.

  • Interfere with website security or performance.

  • Abuse forms, listings, contact features, or automated systems.

  • Use the website for unlawful, defamatory, obscene, or discriminatory purposes.

  • Infringe intellectual property or privacy rights.

We may suspend or block access to anyone violating these rules.

8. Intellectual property

All content on the website that is not user-submitted, including text, graphics, branding, layout, design, logos, software, and code, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit our website content without our prior written consent, except where allowed by law.

9. Service agreements for web design and marketing

If you purchase web design, development, SEO, advertising, branding, or digital marketing services from us, the following apply:

  • The exact scope of work will be defined in a proposal, invoice, contract, statement of work, or email confirmation.

  • Project timelines are estimates unless we expressly agree otherwise in writing.

  • You are responsible for providing content, approvals, access, and materials on time.

  • Delays in feedback or materials may delay delivery.

  • Any work beyond the agreed scope may require additional fees.

  • We are not responsible for the performance, ranking, revenue, or business results of marketing campaigns unless specifically guaranteed in writing.

We may use subcontractors or third-party tools to complete the work.

10. Payments, billing, and refunds

If fees apply, you agree to pay all amounts due on time and in the currency stated on the invoice or checkout page.

Unless otherwise stated in writing:

  • Deposits are non-refundable.

  • Paid service work begins only after payment is received.

  • Late payments may result in project delays, suspension, or termination.

  • You are responsible for any taxes, chargeback fees, processing fees, or bank charges where permitted by law.

Refunds, if any, will be governed by the specific service agreement, proposal, or refund policy associated with the transaction. We may refuse refunds for completed work, digital deliverables, used services, or client-caused delays.

11. Third-party services

Our website may link to or integrate with third-party services such as payment processors, analytics platforms, hosting providers, email tools, chat software, maps, booking systems, or advertising networks.

We do not control and are not responsible for third-party websites, tools, products, or services. Your use of third-party services is subject to their own terms and policies.

12. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. If there is any conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy will control on that issue.

13. Availability and changes

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue any part of the website at any time.

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the “Last updated” date. Continued use of the website after changes means you accept the updated Terms.

14. Disclaimer of warranties

The website and all services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the fullest extent permitted by law.

We do not warrant that:

  • The website will be error-free or uninterrupted.

  • Listings or content will be accurate, complete, or current.

  • The website will generate leads, sales, rankings, or profits.

  • Any specific result will be achieved from our services.

15. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities.

Our total liability for any claim arising from or relating to the website or services will not exceed the amount you paid us for the specific service or access giving rise to the claim, or the minimum amount permitted by law, whichever is lower.

16. Indemnification

You agree to indemnify, defend, and hold harmless HMDIA, its owners, employees, contractors, affiliates, and agents from and against any claims, damages, liabilities, losses, expenses, and fees arising from:

  • Your use of the website.

  • Your listings, reviews, or uploaded content.

  • Your breach of these Terms.

  • Your violation of any law or third-party right.

17. Suspension and termination

We may suspend or terminate your access to the website, listings, account, or services at any time, with or without notice, if we believe you have violated these Terms, abused the website, failed to pay amounts due, or posed a risk to us or others.

Upon termination, certain provisions of these Terms will continue to apply, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

18. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the website will be subject to the courts located in Ontario, unless another forum is required by applicable law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Entire agreement

These Terms, together with our Privacy Policy and any applicable service agreement, proposal, invoice, or order form, constitute the entire agreement between you and us regarding your use of the website and services.

21. Contact us

If you have questions about these Terms, contact us at: